Trellis Privacy Policy

Last updated: 3/13/2026

1. Overview

Trellis is a customer growth platform operated by Keep Me Connected Inc ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect information when you use the Trellis platform and related services (the "Service").

By using Trellis, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Account information such as name and email address
  • Store or business information you provide
  • Customer details you input into the platform
  • Generated messages and communication outcomes
  • Technical information such as browser type or device data

3. How We Use Information

We use collected information to:

  • Provide and operate the Trellis platform
  • Generate suggested customer follow-up messages
  • Track message outcomes and usage metrics
  • Improve product features and performance
  • Provide customer support

4. Customer Data Responsibility

Users may input customer information into Trellis to generate follow-up communications.

Users are responsible for ensuring they have the legal right to collect and use that information and to contact their customers.

Keep Me Connected does not independently contact your customers and does not control how you use the generated communications.

5. Data Security

We implement reasonable security measures to protect information stored within the Trellis platform.

However, no system can guarantee complete security. Users are responsible for protecting their account credentials.

6. Third-Party Services

Trellis may rely on third-party services to operate the platform, including hosting providers, analytics tools, and infrastructure services.

These services may process limited information as necessary to provide functionality.

7. Data Retention

We retain account and platform data for as long as necessary to operate the Service and comply with legal obligations.

Users may request account deletion by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Trellis after updates constitutes acceptance of the revised policy.

9. Contact

If you have questions about this Privacy Policy, you can contact us at:

support@keepmeconnected.com